Courtney joined NEAMA in December of 2021 and has been in the Credit Union industry for 13 years. She started out as a teller at Granite State Credit Union while attending UNH-Manchester, majoring in business. While at GSCU, Courtney worked in member services and eServices. After finishing at UNH, she moved on to St. Mary’s Bank where she was for 9 years. During her tenure at SMB, Courtney moved up very quickly through the Collections department, becoming Senior Collector within her first year and Supervisor by year 2. Courtney took over as the AVP/Manager during the COVID-19 Pandemic and helped her team achieve record low delinquency and net charge offs. Recently Courtney started her new role at USAlliance over seeing multiple departments including Collections, Loss Mitigation and Loan Servicing. Courtney lives in Southern New Hampshire with her husband, Josh, and their three-year-old son Walker.

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Ron has been a part of NEAMA since joiningLiberty Bay Credit Union as Director of Collections in April of2020. His 18 years of collection and banking experience began in 2007, where hemanaged 3rd Party Telecom and Student Lending for EOSCCA. In 2013, Ron moved onfrom 3rd Party Collections to Rockland Federal Credit Union, managing thecollections department with a focus on loss mitigation, consumer andresidential lending. Later in 2018, Ron was called back to EOSCCA to managethe collection departments out of their Massachusetts, Chicago, and Dallasoffices. During his final tenure at EOSCCA, Ron helped establish thePre-Litigation Department creating a nationwide litigation team for theirstudent loan portfolio. Ron is currently Director of Collections at Liberty BayCredit Uinon and has vastly improved their delinquencies and member relations.When not in the office or teeing off on the green, Ron enjoys spending qualitytime with his family and two children, Scarlett and Chip.

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Tina joined the NEAMA Board in 2025, serving as Secretary. Based in Manchester, she brings more than 20 years of expertise in loss mitigation, legal operations, and client services. Her career includes leadership positions at St. Mary’s Bank and Lamont, Hanley & Associates, where she oversaw a wide range of responsibilities, including bankruptcy filings, loan extensions, and vendor management.

Tina is deeply committed to fostering clear communication, leveraging data effectively, and cultivating strong, collaborative teams. Beyond her professional endeavors, she enjoys exploring new cuisines—a passion she attributes to her husband, a professional chef.

Jackie joined Eastern Bank in July of 2022 with a focus in Loss Mitigation and Customer Experience. Since then, she has taken on the additional responsibility of managing a team of four.  Her focus continues to be Loss Mitigation, Foreclosure Alternatives, Foreclosure, and Business Line Collections. Prior to her landing at Eastern Bank, she spent 6 years at UniBank for Savings as a Collector I, Collector III, Lead Collector, with her last title being Collections Supervisor. During her Collections career she has worked on both early and late-stage accounts, Fannie Mae/Freddie Mac Servicing, Foreclosures, Repossessions, Credit Bureau Reporting and Disputes, Overdraft Recovery, and Monitoring and Producing Procedures as well as Portfolio Scrubs. Jackie has experience with System Conversion Projects, Collateral Analysis, Intranet Authoring and Event Planning. Jackie is a graduate of Keene State College, Class of2011, with a degree in Communications and a Minor in Philosophy.

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A Boston native, Brian joined Lee & Mason Financial in February 2021 with over 8 years of account management and sales experience. In Brian’s role, he is responsible for the retention and growth of the New England territory. Prior to joining Lee & Mason, Brian was a Senior Consultant for a national employee benefits insurance brokerage that specializes in health and welfare programs for employers and their employees. His primary roles included managing clients’ benefit plans as well as direct and indirect sales channels for new clients. Brian is a graduate of the College of the Holy Cross with a degree in economics. He lives on the south shore of Massachusetts with his wife, Jen, and two daughters, Ava and Colby. He is an avid golfer and enjoys spending time and fishing in the New Hampshire lakes region.

Christopher has over 30 years’ experience in Credit and Collections. Prior to joining Eastern Bank, he spent 10 years at UniBank and 18 years at Citizens Bank. Christopher is a graduate of Salve Regina University and the Consumer Bankers Association Graduate School of Retail Banking. He has been a member of New England Adjustment Managers Association since 2010. He currently resides in Providence, RI with his wife and family.

Karen is well qualified, deeply accomplished and is a result driven default servicing and asset management professional. She is motivated by internal standards of excellence to overachieve expectations and exceed goals set. Her superb talent for championing strategic initiatives, portfolio management and personnel development within the organization sets her aside from the rest.

Jason joined Greenwood Credit Union in February 2019. He manages the Collections Department and oversees the Foreclosure, Repossession, Bankruptcy, Compliance, Auditing, Credit Bureau Reporting, Loss Mitigation, and the collection system maintenance. He also serves on the IT Steering Committee. Previously Jason was the 1st VP-Retail Lending at Coastway Community Bank. Jason has 21 years of experience in the loan origination, loan servicing, and loan collection areas. Jason is a graduate of Providence College, where he received his Bachelor of Science in Accountancy. Notable honors include CCAP’s Partner in Philanthropy in 2015. Jason actively serves on the Board of Directors and the Finance Committee for the Westbay Community Action in Warwick, RI.

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Gary is the Vice President of Collections at Align Credit Union, where he has led the collections and loss mitigation functions since joining in November 2023. With over two decades of experience in both first-party banking collections and third-party debt recovery, Gary is an expert in managing complex portfolios, including delinquent Residential Mortgages, Home Equity Lines, Consumer, and Commercial Loans (including SBA). His responsibilities encompass all aspects of loss mitigation, bankruptcy management, credit dispute resolution, compliance, and daily operations. Gary has built his career through roles at institutions like North Shore Bank, Cambridge Savings Bank, and The Savings Bank. He is an active member of NEAMA, having served as its President from 2019–2020.

Drew joined Millbury Federal Credit Union in February of 2014. He manages the day-to-day collections of the consumer and mortgage portfolios. He also is responsible for updating policies and procedures and credit bureau reporting; he oversees the overdraft protection for all checking accounts; Drew also handles all Bankruptcies, Foreclosures, Repossessions, and month end/quarter end reporting. He also serves as the point person for the Loans Department on the IT Steering Committee. Although Drew graduated from Franklin Pierce University in 2000 with a bachelor’s degree in Criminal Justice, his career has taken him through the Collections/Loss Mitigation/Banking industry since his first job with Associated Credit Services in 2002. He has a total of 21+ years of Collections experience between his time as a 3rd party debt collector and his time in the Collections Departments at Digital Federal Credit Union and currently at Millbury Federal Credit Union. Drew lives in Worcester with his Wife Amy, 17 year old son Caleb, his 14 year old twin daughters Abi & Ava and their 3 year old dog Maizy.